Regional Host Account Manager (Proptech)

TL;DR

Regional Host Account Manager (Proptech): Leading and coaching a team of Host Account Managers to optimize regional business outcomes and improve host success with an accent on people development and operational excellence. Focus on monitoring regional KPIs, resolving complex escalations, and scaling the host experience to solve the affordable housing crisis.

Location: Remote (Must be based in the USA)

Company

hirify.global is a housing marketplace dedicated to solving the affordable housing crisis by providing a platform for hosts to offer accessible living spaces.

What you will do

• Coach and manage a team of Host Account Managers, fostering a culture of accountability and high performance.
• Drive regional performance by monitoring KPIs including occupancy, retention, and CSAT/NPS.
• Serve as the senior escalation point for complex host issues and proactively identify portfolio risks.
• Partner cross-functionally with Product, Operations, Trust & Safety, and Data teams to enhance the host experience.
• Lead hiring, onboarding, and the establishment of consistent operating standards for the team.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Client Success.
• Minimum 2 years of experience leading people and developing team members.
• Strong data fluency with the ability to translate performance metrics into actionable plans.
• Experience in property management, hospitality, real estate, or marketplace businesses.
• Exceptional written and verbal communication skills for influencing senior leadership.
• Eligibility to work in the US is required (implied by 401k and US health benefits).

Culture & Benefits

• Fully remote work environment.
• Competitive compensation package including equity incentive and company-wide bonus.
• Comprehensive national medical, dental, and vision healthcare plans.
• 401(k) plan, life insurance, and optional FSA/DCFSA benefits.
• Unlimited PTO policy and 12 weeks of paid parental leave.

Hiring process

• Initial application review by the PeopleOps team.
• 30-minute video interview with PeopleOps.
• 1-hour video interview with the Head of Host Experience.
• 2-hour panel interview featuring a management skills assessment.