Senior Client Success Manager (Fintech)

TL;DR

Senior Client Success Manager (Fintech): Managing and growing a portfolio of strategic enterprise accounts for an AI-powered fraud prevention platform with an accent on account strategy, client maturity plans, and commercial expansion. Focus on driving retention (GDR/NDR), leading executive-level QBRs, and translating complex API capabilities into tangible business value.

Location: Must be based in the NYC Metropolitan area or willing to relocate to the area. Hybrid work: onsite Tuesday-Thursday.

Salary: $150,000 - $180,000 + variable compensation

Company

hirify.global is an AI-powered identity and fraud prevention platform that helps financial institutions and fintechs accelerate onboarding and scale compliance.

What you will do

• Own and grow a portfolio of strategic enterprise accounts through structured client maturity plans.
• Act as the primary strategic advisor to executives, risk leaders, and technical stakeholders.
• Manage account health using data-driven insights, stakeholder mapping, and regular meetings.
• Identify expansion opportunities and partner with Sales to increase commercial footprint.
• Lead impactful executive-level QBRs and partner with Product & Engineering to shape the roadmap.
• Drive retention (GDR, NDR) and ensure clients achieve measurable fraud and risk reduction.

Requirements

• 5+ years of experience in Enterprise SaaS Account Management, Sales, or Client Success.
• Proven track record of owning retention/growth metrics and running executive business reviews.
• Experience with fintech, banking, API infrastructure, or B2B financial services.
• Ability to translate technical API capabilities for client-facing conversations.
• Located in NYC Metropolitan area or willing to relocate to the area.
• Working knowledge of KYC/CIP, AML, and fraud prevention is preferred.

Culture & Benefits

• Hybrid work environment: onsite in NYC (Union Square) Tue-Thu with catered lunches.
• Unlimited PTO and flexible work policy.
• Comprehensive benefits: Medical, dental, vision with HSA (employer contribution) and FSA.
• Financial perks: 401k with 100% match up to 4% and employee stock options (ISOs).
• Parental leave: 16 weeks of paid leave for new parents.
• Stipends: Home office stipend and annual learning & development budget.
• Well-being: Access to ClassPass, OneMedical, UrbanSitter, and Spring Health.