Senior Associate, Strategy & Operations (Healthtech)

TL;DR

Senior Associate, Strategy & Operations (Healthtech): Driving high-priority patient operations initiatives from problem definition through execution and iteration with an accent on operational efficiency and patient experience. Focus on identifying bottlenecks, running manual pilots, and translating successful workflows into scalable systems for a fast-growing healthcare startup.

Location: Must be based in San Francisco, CA (Hybrid: Mon-Thu in-office).

Salary: $130,000–$150,000

Company

A fast-growing health-tech startup reimagining home-based care delivery through marketplace technology and clinical operations.

What you will do

• Own high-priority patient operations initiatives from problem definition to execution.
• Identify and resolve operational bottlenecks in patient booking and care delivery.
• Design and run manual pilots to test new scheduling and service workflows.
• Develop models and reports to identify high-risk patient segments.
• Partner with Product and Engineering to translate manual processes into scalable systems.
• Communicate performance, risks, and recommendations to leadership.

Requirements

• 2–5 years of experience in consulting, banking, or strategy & operations.
• Experience in healthcare, health-tech, or patient-facing environments is required.
• Proven ability to own ambiguous problems and translate them into structured plans.
• Data fluency with tools such as SQL, Excel, or BI tools.
• Experience working cross-functionally with Product, Engineering, and Clinical teams.
• Must be based in San Francisco and able to work from the office Monday through Thursday.

Nice to have

• Pre-IPO health-tech experience.
• Experience with marketplace-style operations or contractor workforce coordination.
• Familiarity with regulated healthcare data and PHI-aware environments.
• Experience using AI tools to automate workflows and improve analysis.

Culture & Benefits

• Medical, dental, and vision plans 100% paid for employees and dependents.
• 401(k) with company match.
• Flexible PTO and 10 paid holidays.
• 16-week parental leave for birthing parents.
• Free daily lunch in-office and team-building activities.
• Annual learning stipend.

Hiring process

• Recruiter screen and Hiring Manager interview.
• Case study/working session.
• Cross-functional interview and reference checks.