Pharmaceutical Case Manager

TL;DR

Pharmaceutical Case Manager (Patient Services): Overseeing the patient journey from onboarding through ongoing support for specialty medications with an accent on insurance coordination, prior authorization, and cross-functional collaboration. Focus on delivering a patient-centric experience, resolving access barriers, and ensuring adherence to prescribed treatment plans.

Location: Must be based in the Phoenix, AZ area (Remote role with up to 25% domestic travel).

Salary: $39.00–$50.00 per hour.

Company

A global biopharmaceutical company dedicated to transforming the lives of patients with serious and rare diseases.

What you will do

• Manage the end-to-end patient journey from initial prescription receipt through ongoing treatment support.
• Coordinate insurance coverage verification and resolve prior authorization barriers.
• Partner with field access managers, educators, and specialty pharmacies to ensure holistic care.
• Provide continuous education based on prescribing information and monitor patient progress.
• Utilize motivational interviewing techniques to engage patients and address their concerns.
• Maintain accurate records and ensure compliance with HIPAA and privacy regulations.

Requirements

• Bachelor’s degree or equivalent experience.
• Minimum 2 years of experience in Case Management within pharma, biotech, clinics, hospitals, or insurance.
• Working knowledge of health insurance, Medicare Part D, and Rx reimbursement for specialty drugs.
• Understanding of HIPAA and patient confidentiality requirements.
• Strong interpersonal and communication skills to collaborate with patients and healthcare providers.
• Must be based in the Phoenix, AZ area and available for up to 25% domestic travel.

Nice to have

• 1 year of experience in pharmaceutical or biotech case management.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage with mental health support.
• 401(k) plan with company match and annual equity awards.
• Generous paid time off and family-forming benefits.
• Access to the Company Learning Institute, LinkedIn Learning, and mentorship programs.
• Supportive culture focused on patient care and employee wellbeing.