Customer Experience Specialist

TL;DR

Customer Experience Specialist (Retail): Managing end-to-end customer interactions across multiple digital channels with an accent on empathy, brand representation, and product expertise. Focus on resolving complex issues, maintaining high service standards, and contributing to continuous process improvements within a fast-paced retail environment.

Location: Must work onsite in our Toronto office

Salary: $24 CAD/hour (approx. $3,840 CAD/month base) plus performance bonuses up to $1,300 CAD/month.

Company

hirify.global is a direct-to-consumer retail company disrupting the industry by leveraging AI, analytics, and sustainable manufacturing to provide high-quality essentials at accessible prices.

What you will do

• Own the full customer experience, ensuring every interaction is handled with care and precision.
• Deliver brand-aligned service across chat, email, phone, and social media channels.
• Resolve customer issues with empathy, aiming to build long-term loyalty and trust.
• Navigate service platforms efficiently while maintaining a human touch.
• Identify and report recurring friction points or opportunities to improve internal processes.
• Develop deep product knowledge to provide accurate and confident guidance to customers.

Requirements

• Must work onsite in our Toronto office
• High School diploma or GED
• Minimum 2 years of customer service experience
• Proven ability to build relationships and resolve issues effectively
• Strong communication skills and professional demeanor
• Comfortable adopting new tools and technology

Culture & Benefits

• Comprehensive health coverage including dental, vision, and prescription
• 3-week paid training and onboarding program
• Set schedule with guaranteed hours
• Opportunities for career growth into specialist, leadership, or enablement tracks
• Mission-driven environment focused on sustainability and radical price transparency