Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing the SMB client journey for a revenue management system with an accent on account health, renewals, and customer education. Focus on developing onboarding processes, hosting training webinars, and optimizing the overall customer experience.

Location: Hybrid (Barcelona, Spain)

Company

hirify.global is a profitable Revenue Management System provider for short-term rentals, leveraging AI to help property managers increase revenue.

What you will do

• Serve as the primary contact for SMB clients throughout their journey with hirify.global.
• Host training webinars on revenue management and tool optimization to increase client revenue.
• Conduct regular check-ins and monitor account health to ensure client goals are met.
• Manage annual subscription renewals and proactively identify account risks.
• Create expert customer content, including helpdesk articles, videos, and training quizzes.
• Contribute to the scaling and development of customer support processes.

Requirements

• 1 to 2 years of experience in Customer Success or Account Management.
• Full proficiency in Spanish, French, and English.
• Experience communicating complex technical concepts to customers professionally.
• Ability to prioritize tasks independently in a fast-paced SaaS environment.
• Must be based in Barcelona, Spain for hybrid work.

Culture & Benefits

• Stock options and unlimited PTO.
• Private health insurance.
• Culture centered on curiosity, craft, care, and diversity.
• Inclusive environment encouraging employees to bring their whole selves to work.

Hiring process

• Introductory video call with the Recruiting team.
• Deep-dive interview with the Manager of Customer Experience, EMEA.
• Role-relevant assignment and interviews with the Customer Experience team.
• Final interview with a member of the Executive team.