Continuous Improvement Lead

TL;DR

Continuous Improvement Lead: Driving continuous improvement capability and culture within hirify.global UK with an accent on Lean Six Sigma, systems thinking, and data-driven problem solving. Focus on eliminating failure demand and rework, standardising and automating processes, and leading change initiatives through measurable KPIs and benefits realisation.

Location: York

Company

hirify.global is an insurance brand providing specialist coverage tailored to diverse customer needs.

What you will do

• Embed a sustainable continuous improvement (CI) culture across the business.
• Lead, coach, and mentor business teams in CI skills, better ways of working, and change management.
• Lead complex, problem-led, data-driven improvement initiatives and support evidence-based recommendations.
• Plan and prioritise CI interventions with the Continuous Improvement Manager and Service Delivery Managers; deliver a portfolio of improvement projects using Lean Six Sigma and project management tools.
• Reduce waste and cycle time, improve turnaround time, identify automation opportunities, and minimise process variability via standardisation.
• Act as a SME for process automation and robotics; manage risks/issues, define data gathering techniques, establish KPIs, and ensure benefits tracking and realisation.

Requirements

• Proven success supporting transformation and improvement programmes in complex organisations.
• Experience in financial services (insurance experience preferred).
• Continuous improvement experience in a similar role, including project management and business analysis.
• Minimum accredited Lean Six Sigma Green Belt (or equivalent).
• Ability to analyse, interpret, structure, and present data to inform decision-making.
• Excellent leadership, stakeholder management, and influencing skills, including change management experience.

Nice to have

• Lean Six Sigma Black Belt.
• Operational excellence or transformation experience in underwriting, operations, or distribution environments.

Culture & Benefits

• Permanent full-time role with flexible working supported where possible.
• Commitment to diversity and an inclusive culture.
• Training and development support across CI methods and facilitation techniques (e.g., Yellow Belt, Green Belt, Root Cause Analysis, 5S, Kaizen).
• Focus on making it easy for people to do the right things for customers and the business.

Hiring process

• Discuss flexibility options with the resourcing team during the hiring process.