Application Support Analyst (Fintech)

TL;DR

Application Support Analyst (Fintech): Ensuring the reliability of global payment platforms by monitoring transaction flows and diagnosing anomalies with an accent on real-time payment data and root-cause analysis. Focus on troubleshooting partner integrations, managing critical incidents, and maintaining system health using SQL and monitoring tools.

Location: Mexico (Temporarily Remote)

Company

hirify.global is a global fintech company transforming how people and businesses move money worldwide.

What you will do

• Analyze and administer transaction flows using Oracle SQL, Postman, and OpenSearch.
• Maintain business-critical payment services and monitor performance via Grafana.
• Investigate and resolve stuck or flagged transactions, documenting detailed root-cause analyses.
• Manage incident response, coordinate resolution efforts, and create detailed reports.
• Communicate with banks and PSPs to resolve reporting, data corrections, and file-loading issues.
• Coordinate the deployment and rollback of releases and verify system health post-release.

Requirements

• Must be based in Mexico.
• Advanced English proficiency (C1) for partner and internal communication.
• Basic knowledge of SQL (Oracle SQL preferred) and basic skills in any programming language.
• Experience with Grafana, Linux, network, or cloud administration.
• Direct experience negotiating and communicating with banks, PSPs, and processors.
• Ability to work in a high-volume transaction environment under strict SLA windows.

Nice to have

• Experience with OpenSearch.
• Bachelor's degree.

Culture & Benefits

• Opportunity to make a global impact on money movement for millions of users.
• Ownership-driven culture where employees shape solutions and drive real results.
• Growth opportunities in a fast-scaling global fintech environment.
• Collaborative atmosphere with a diverse, international team.
• Culture of experimentation, curiosity, and continuous improvement.