Customer Success Producer

Location: Based in Vietnam

Company

Integrated commerce, liveops automation, community engagement, and payments platform for video games.

What you will do

• Analyze game performance, monetization, and retention metrics to identify growth opportunities.
• Develop recommendations for LiveOps, offers, pricing, promotions, and DTC monetization strategies.
• Design and evaluate experiments to improve revenue, engagement, and conversion.
• Assess in-game and web store experiences and propose optimization initiatives.
• Partner with game teams to drive measurable business outcomes and revenue growth.
• Collaborate with Product, Data, Engineering, and Implementation teams to execute customer initiatives and improve onboarding processes.

Requirements

• 3+ years of experience in mobile gaming, F2P, LiveOps, monetization, product analytics, or related roles.
• Strong understanding of game monetization, retention, LiveOps, and player lifecycle management.
• Advanced proficiency in SQL and Google Sheets, with strong analytical and statistical reasoning skills.
• Proven experience using data to drive business decisions and improve commercial performance.
• Proven experience using LLMs or GenAI tools in professional workflows.
• Based in Vietnam and fluent in Vietnamese.

Nice to have

• Experience with DTC commerce, CRM, or customer lifecycle tools.
• Experience with Python for data analysis and automation.

Culture & Benefits

• Work with experienced professionals across multiple global locations.
• High-growth environment with fast execution from ideas to shipped outcomes.
• Autonomy and ownership with trust to make decisions and drive results.
• Use AI and automation as part of everyday work.
• Equity participation in company growth and long-term success.