Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Driving customer growth and maturity for an intelligent workflow and AI orchestration platform with an accent on strategic advisory, executive stakeholder alignment, and measurable business outcomes. Focus on operationalizing automation at scale, leading complex transformation initiatives, and shaping the regional customer success model in ANZ.

Location: Sydney, New South Wales, Australia

Company

Tines is an intelligent workflow platform that applies AI, automation, and integration to drive business results for organizations ranging from startups to large enterprises.

What you will do

• Act as a strategic advisor to senior stakeholders to scale intelligent workflow and AI strategies.
• Lead consultative engagements focused on business transformation, governance, and operational efficiency.
• Manage executive-level Success Planning and Verified Outcomes to ensure long-term strategic value.
• Partner with technical teams and Customer Success Engineers to translate strategy into practical execution.
• Drive complex renewals and expansion strategies through strong commercial acumen.
• Shape the regional customer engagement strategy and maturity model across ANZ.

Requirements

• 8+ years of experience in Customer Success, Strategic Account Management, or Technical Account Management within SaaS.
• Proven track record of managing complex enterprise customers and building executive-level relationships.
• Strong consultative skills with the ability to connect technical capabilities to business strategy.
• Deep understanding of APIs, integrations, and technical workflow concepts.
• Ability to operate autonomously in high-growth, ambiguous environments.
• Demonstrated experience in driving customer adoption, expansion, and organizational change.

Culture & Benefits

• Commitment to values of Simplicity, Speed, and Soundness.
• Focus on individual curiosity, professional growth, and integrity.
• Opportunity to shape regional strategy and mentor peers in a high-growth environment.
• Inclusive culture with equal employment opportunities for all backgrounds.