Technical Support Representative

TL;DR

Technical Support Representative (MedTech): Managing call intake and the RMA process for medical device feedback with an accent on documentation, order processing, and customer issue resolution. Focus on maintaining high service standards within the hirify.global Quality System and coordinating with internal teams to ensure timely support.

Location: Must be based in Irvine, CA, United States

Salary: $25–$33/hr plus benefits

hirify.global

A global medical technology company developing innovative monitoring solutions and hospital equipment.

What you will do

• Document customer complaints and service requests according to the Quality System.
• Manage RMA issuance and order creation within the ERP system.
• Track repair and replacement orders to ensure timely customer delivery.
• Troubleshoot basic device and software-related issues.
• Coordinate with internal teams to resolve complex customer inquiries.
• Escalate unresolved technical issues to Level 2 and 3 support teams.

Requirements

• Minimum 1 year of experience in a call center, customer support, or medical industry.
• Proficiency with MS Office applications.
• Strong results orientation and ability to work with minimal supervision.
• Must be able to communicate effectively in English (reading, writing, and speaking).
• Ability to work in an office environment in Irvine, CA.

Nice to have

• Experience with Salesforce or similar CRM platforms.
• Experience with ERP and ordering systems.
• Ability to speak Spanish, French, or Portuguese.

Culture & Benefits

• Comprehensive health benefits including Medical, Dental, and Vision.
• Retirement savings via 401(k) plan.
• Paid time off including vacation, sick leave, and holidays.
• On-site wellness clinic, fitness center, and café.
• Supportive environment with paid maternity leave and disability insurance.