Senior Private Equity Customer Success Manager (Fintech)

TL;DR

Senior Private Equity Customer Success Manager (Fintech): Managing a portfolio of Private Equity firm customers to drive product adoption, strategic growth, and long-term loyalty within hirify.global’s ERP platform. Focus on building high-level stakeholder relationships, navigating complex commercial negotiations, and leveraging AI tools to deliver data-driven insights and maximize client value.

Location: Must be based in New York, NY

Compensation: $153,850 - $181,000 OTE

Company

hirify.global is a leading fintech company building an end-to-end ERP platform for private markets, trusted by over 65,000 companies globally to manage equity, funds, and investments.

What you will do

• Own and manage a portfolio of Private Equity firm customers, ensuring high product adoption and strategic value realization.
• Collaborate with sales, product, and finance teams to drive account strategy, cross-sells, and upsells.
• Lead the renewal process and navigate complex commercial negotiations to ensure win-win outcomes.
• Act as the primary escalation point for customer issues, mitigating churn risks through proactive problem-solving.
• Synthesize client feedback to influence the product roadmap and improve the overall customer experience.
• Leverage AI tools and data analytics to communicate the evolving value proposition of the platform to stakeholders.

Requirements

• 5+ years of enterprise client-facing experience, preferably in Private Equity or Venture Capital.
• Must be based in New York, NY or San Francisco, CA.
• Strong quantitative aptitude with the ability to present to sophisticated investment professionals.
• Proven track record of managing strategic account relationships and driving commercial outcomes.
• Ability to thrive in a fast-paced, dynamic environment with a process-driven mindset.
• Must have authorization to work in the United States (E-Verify used).

Culture & Benefits

• Competitive salary and equity packages for all full-time roles.
• Exceptional benefits and commission plans for applicable roles.
• Opportunity to work in a high-growth, tech-forward environment shaping private market infrastructure.
• Collaborative culture with cross-functional leadership opportunities.