Associate Technical Support Engineer (Confluent)

Location: Remote (United Kingdom, Hursley, Hampshire)

Company

IBM Software builds AI-powered, cloud-native products and helps clients put AI into action across hybrid environments.

What you will do

• Investigate and resolve technical issues across Confluent Platform and Confluent Cloud deployments.
• Work with enterprise customers to diagnose problems, explain findings, and guide resolutions.
• Collaborate with Engineering to identify defects, validate fixes, and provide customer-driven feedback.
• Troubleshoot distributed systems by analysing logs, metrics, thread dumps, configuration, and runtime behavior.
• Improve knowledge by contributing documentation, troubleshooting guides, and knowledge base articles.
• Contribute to internal tooling and automation to improve support efficiency and customer experience.

Requirements

• At least two years of recent experience in software development, technical support, site reliability engineering, or a similar technical role.
• Experience with distributed systems, databases, messaging systems, or data pipelines.
• Ability to read and understand Java code for troubleshooting.
• Experience diagnosing issues in Linux environments using logs, command-line tools, and system utilities.
• Strong analytical and problem-solving skills with a structured approach to investigations.
• Strong written and verbal communication skills to explain complex technical concepts clearly.

Culture & Benefits

• Remote work arrangement with on-call responsibilities.
• Opportunity to learn and grow through continuous learning and experimentation.
• Collaboration across customers, Engineering, Product Management, and Professional Services.
• Some travel may be required based on business demand.