Clinical Operations Specialist (LPN)

TL;DR

Clinical Operations Specialist (LPN): Supporting virtual clinics by managing clinical workflows and patient care with an accent on EHR mastery and lab result analysis. Focus on resolving escalated patient issues and maintaining high-quality clinical processes in a fast-paced telemedicine environment.

Location: Must be based in the US (specifically MN, WI, or IA)

Salary: $60,000 - $70,000 USD

Company

hirify.global is an AI-powered virtual care engine that partners with leading health systems to provide modern, primary virtual care clinics.

What you will do

• Optimize and develop clinical workflows to enhance clinician and patient experiences.
• Manage and analyze incoming lab results while following escalation procedures.
• Collaborate with external vendors to facilitate lab and imaging services.
• Monitor clinic phone lines to handle calls from patients, clinicians, and pharmacies.
• Resolve escalated patient or partner issues in collaboration with pharmacy and insurance teams.
• Prepare prior authorization requests and process EMR requests.

Requirements

• Active LPN license in Minnesota (MN) and a compact license.
• Must be available to work Tuesday-Saturday, 9:00a-5:00p CT.
• Minimum of 5 years of experience in healthcare operations.
• Experience working in a telemedicine environment.
• Ability to work a flexible schedule and participate in 24/7 on-call rotations for the Critical Lab Phone Line.
• Comfortable working in a highly ambiguous, fast-paced environment.

Nice to have

• Experience with Epic EMR.

Culture & Benefits

• Competitive health, dental, and vision insurance options.
• 401k benefit.
• 18 vacation days, 5 sick days, and 2 personal days.
• 9 company holidays and paid parental leave.
• Monthly social committees for company events.