Customer Service Representative

TL;DR

Customer Service Representative (Order Management): Managing end-to-end order processing and customer inquiries within an ERP system with an accent on accuracy, documentation, and cross-functional collaboration. Focus on maintaining order-to-cash flow, resolving delivery issues, and ensuring compliance with global quality standards.

Location: Guadalajara, Mexico (Onsite)

Company

hirify.global is a global leader in secure connectivity solutions for embedded applications.

What you will do

• Enter and maintain customer orders in the ERP system while ensuring adherence to standard operating procedures.
• Manage daily customer inquiries regarding order status, documentation, and delivery schedules.
• Collaborate with Logistics, Supply Chain, and Finance teams to resolve order-related issues and ensure smooth order-to-cash flow.
• Support the onboarding of new customer accounts according to defined internal procedures.
• Maintain accurate documentation to support internal controls and audit requirements.
• Monitor order blocks and pricing issues, escalating non-standard cases to senior team members.

Requirements

• Bachelor’s degree in Business, Operations, Supply Chain, or a related field.
• 1–3 years of experience in order management, customer service, or administrative support.
• Fluent English proficiency is essential.
• Basic understanding of ERP systems.
• Strong communication skills and a customer-service-oriented mindset.
• Ability to follow structured processes and handle routine problem-solving.

Nice to have

• Experience with SAP.
• Good Mandarin language skills.

Culture & Benefits

• Opportunity to work in a global, high-tech manufacturing environment.
• Participation in continuous improvement initiatives and professional training.
• Collaborative team culture focused on operational excellence.