Customer Service Representative (HRtech)

TL;DR

Customer Service Representative (HRtech): Delivering high-quality support for AssureHire’s background screening software with an accent on troubleshooting and client communication. Focus on resolving software issues across multiple channels and meeting performance SLAs.

Location: Remote (Mexico)

Company

hirify.global builds world-class software products that simplify operations in Legal, Risk, Compliance, and HR functions for thousands of client companies globally.

What you will do

• Act as the primary contact for client and applicant inquiries via phone, email, chat, and support portal.
• Research, troubleshoot, and resolve software issues within established SLAs.
• Accurately document all client interactions and case details.
• Prioritize and manage cases based on severity and urgency.
• Collaborate with internal teams to resolve complex or escalated issues.
• Meet weekly and monthly customer satisfaction (CSAT) and performance goals.

Requirements

• Must be based in Mexico
• English: Required
• High school diploma or equivalent.
• Proficiency with G Suite (Gmail, Docs, Sheets).
• Strong problem-solving, multitasking, and time management skills.
• Minimum one-year commitment to the role

Nice to have

• Bachelor’s degree or equivalent work experience.
• Experience with Salesforce, Zendesk, or other case management software.
• Bilingual language proficiency.

Culture & Benefits

• Diverse and inclusive work culture centered around people practices.
• Global, dispersed team with an entrepreneurial spirit.
• Ample learning and growth opportunities.
• Environment that supports individual excellence and creativity.