Player Support Agent (Gamedev)

TL;DR

Player Support Agent (Gamedev): Providing front-line support to a diverse community of players by resolving technical issues and enhancing the overall gaming experience. Focus on troubleshooting software and hardware problems, enforcing community guidelines, and maintaining high-quality communication with players.

Location: Mexico City, Mexico (Onsite)

Salary: MXN 216,000 (Annual)

Company

hirify.global provides global game audio, localization, testing, and player experience services to developers and publishers worldwide.

What you will do

• Respond to player ticket inquiries and resolve issues in a timely, professional manner.
• Troubleshoot technical problems related to software, hardware, or connectivity.
• Collect and report player feedback regarding bugs and user experience to internal teams.
• Enforce terms of service and community guidelines, including moderating player behavior.
• Document interactions and contribute to the creation of support articles and FAQs.
• Participate in training to stay updated on game features and troubleshooting methods.

Requirements

• 1+ years of experience in customer service or a similar field.
• Excellent English communication skills (C1 level required).
• Basic understanding of the gaming industry.
• Strong problem-solving and troubleshooting capabilities.
• Ability to handle stressful situations and work in a team environment.
• Flexibility to work in shifts, including weekends and holidays.

Culture & Benefits

• Contract of employment with a comprehensive benefits package.
• Access to private medical care and a sport card.
• Employee Wellness Platform and internal/external training opportunities.
• Career guidance and internal mobility programs.
• Holiday allowance and a day off on your birthday.