Customer Support Specialist (ERP)

TL;DR

Customer Support Specialist (ERP): Providing technical support and troubleshooting for enterprise software solutions with an accent on client communication and complex system analysis. Focus on resolving technical issues, performing system testing, and ensuring high service quality standards for global business clients.

Location: Must be based in Monterrey, Mexico (Hybrid role).

Company

hirify.global is a global provider of industry-specific software, AI, and cognitive ERP solutions designed to help businesses connect people, processes, and technology.

What you will do

• Respond to client inquiries via phone, email, and fax with professional solutions and advice.
• Perform complex technical troubleshooting and system testing remotely.
• Ensure service quality levels are consistently met and maintained.
• Manage and track outstanding issues, keeping clients informed of progress.
• Participate in internal product training and certification programs.

Requirements

• Must be based in Monterrey, Mexico.
• Degree in Finance, Accounting, IT, Systems, or Engineering (Industrial/Mechanical).
• Fluency in English (written and spoken).
• Minimum of three years of related experience.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work independently and prioritize tasks in a high-pressure environment.

Nice to have

• Experience with ERP systems.
• Knowledge of manufacturing concepts and MPC systems.
• Accounting background including AR, AP, General Ledger, and financial reporting.
• Technical proficiency in SQL, database administration, and basic networking.

Culture & Benefits

• Comprehensive health and wellness benefits.
• Internal mobility opportunities with 25% of roles filled internally.
• Free LinkedIn Learning licenses and mentorship programs.
• Support for education and professional development.
• Inclusive, global workplace culture focused on work-life balance.