IOP/PSC Team Lead

TL;DR

IOP/PSC Team Lead (Phlebotomy): Assist with day-to-day operations for the Phlebotomy Solutions team, ensuring excellence in patient care coordination, phlebotomy services, and administrative operations with an accent on quality assurance, audit readiness, and clinical compliance. Focus on supervising and developing phlebotomists, overseeing specimen documentation and EMR records, and coordinating cross-functional issue resolution while covering clinics as needed with up to 50% travel.

Location: US Remote (up to 50% travel for audits, onsite visits, and team training)

Company

hirify.global is a global cell-free DNA (cfDNA) testing company focused on oncology, women’s health, and organ health.

What you will do

• Coordinate and execute audits, including regular quality checks of patient coordination activities, specimen documentation, and communication logs (including the MPX platform).
• Provide daily operational support to the Phlebotomy Solutions team and proactively mitigate issues impacting operational performance.
• Supervise, mentor, and develop phlebotomists across designated locations, including recruitment, onboarding, and training.
• Ensure compliance with specimen handling protocols and EMR documentation.
• Oversee supply chain needs, including ordering and tracking supplies.
• Partner with Field Sales, Clinical Operations, and Compliance to resolve issues and support cohesive patient care.

Requirements

• High school diploma or GED required.
• 5+ years of phlebotomy experience is required.
• Phlebotomy Certificate required as per state regulations.
• Supervisory or team-lead experience in a clinical or laboratory operations setting is strongly preferred.
• Strong leadership, mentorship, organizational, and communication skills.
• Ability to travel up to 50% for audits, onsite visits, and team training.

Culture & Benefits

• Comprehensive medical, dental, vision, life, and disability plans for eligible employees and dependents.
• 401k benefits, commuter benefits, and a generous employee referral program.
• Free testing for employees and immediate family members, plus fertility care benefits.
• Pregnancy and baby bonding leave.
• Remote work with required travel for audits, site visits, and team support.

Hiring process

• Recruiter and hiring-team interviews.
• Candidate communications are expected only from hirify.global email domains.