Client Operations Lead

TL;DR

Client Operations Lead (Operations/Logistics): Managing the end-to-end operational success of client sites with an accent on onboarding, process optimization, and field team leadership. Focus on building scalable SOPs, coordinating cross-functional launches, and ensuring high service standards across the California market.

Location: Must be based in or able to work from the Los Angeles or San Francisco Bay Area. This role requires 50-75% travel to client sites.

Salary: $55,000–$65,000 per year.

Company

hirify.global is a mission-driven food ordering platform that connects corporate employees with local restaurants while donating meals to combat food insecurity.

What you will do

• Lead client onboarding, site walkthroughs, and the development of site-specific operating procedures.
• Recruit, train, and coach field-based Client Operations Associates.
• Monitor operational metrics to identify and implement process improvements.
• Collaborate cross-functionally with Sales, Account Management, and Product teams to resolve operational issues.
• Conduct regular site visits to ensure service standards and staffing requirements are met.
• Develop and maintain documentation, training materials, and operational playbooks.

Requirements

• Must be based in the Los Angeles or San Francisco Bay Area.
• Ability to travel 50-75% of the time to client sites.
• 3-5 years of experience in Operations, Logistics, Hospitality, or Project Management.
• Proven experience coaching or leading geographically dispersed field teams.
• Strong organizational, problem-solving, and data analysis skills.
• Proficiency with Google Workspace and operational management tools.

Culture & Benefits

• Competitive compensation package including equity.
• Comprehensive health insurance options.
• Mission-driven work environment focused on social impact.
• Opportunities for professional growth in a fast-growing company.
• Supportive team culture emphasizing accountability and communication.