Customer Service Agent (German)

TL;DR

Customer Service Agent (Customer Support): Managing customer inquiries via email, phone, and social media for a global entertainment platform with an accent on incident resolution and quality communication. Focus on handling customer complaints, maintaining detailed interaction records, and ensuring high levels of customer engagement.

Location: Must reside in Brazil or Spain

Company

hirify.global is a leading tech platform for culture and live entertainment, democratizing access to experiences in over 55 countries using a data-driven approach.

What you will do

• Provide customer support via email, phone, and social media to resolve user incidents.
• Manage incoming calls and chats, ensuring accurate and complete information is provided.
• Handle customer complaints and provide appropriate solutions and alternatives within time limits.
• Maintain detailed records of customer interactions and process customer accounts.
• Follow communication procedures, guidelines, and policies.
• Perform parallel support tasks for the Department of Operations.

Requirements

• High proficiency in German (written and oral).
• Fluency in English, and proficiency in either Spanish or Portuguese.
• Previous experience in User Support or Customer Service positions.
• Must reside in Brazil or Spain.
• Strong skills in planning, organizing, and executing simultaneous tasks.
• High level of detail orientation and excellent time-management skills.

Nice to have

• Previous experience using Zendesk.

Culture & Benefits

• Full home office / remote work arrangement.
• International and dynamic work environment with a young team.
• Option to receive part of the salary in advance via Payflow.
• 40% discount on all hirify.global events and experiences.
• Health Insurance and Gympass membership.