Customer Experience Specialist (German Bilingual)

TL;DR

Customer Experience Specialist (German Bilingual): Providing high-quality support across multiple channels for a rapidly scaling DTC retail brand with an accent on empathy, problem-solving, and brand ambassadorship. Focus on delivering exceptional service in both German and English while contributing insights to improve the overall customer journey.

Location: Hybrid position based in Madrid, Spain. Requires 3 weeks of mandatory onsite training in Madrid.

Salary: €35,852.00 annually plus up to €600.00 monthly performance bonus.

Company

hirify.global is a tech-driven, direct-to-consumer retail company focused on providing high-quality, sustainable essentials at accessible prices through innovative manufacturing and AI-driven operations.

What you will do

• Manage end-to-end customer interactions across phone, chat, email, and social channels.
• Resolve customer issues with empathy and professionalism to ensure high satisfaction.
• Utilize internal tools efficiently while maintaining a personalized, human touch.
• Identify and share recurring patterns or insights to help improve service quality.
• Develop deep product expertise to guide customers authentically through their shopping experience.

Requirements

• Bilingual proficiency in German and English (verbal and written).
• Minimum 4 years of customer service experience.
• Must be based in or able to work from Madrid, Spain.
• Proven ability to build relationships and resolve issues effectively.
• Reliable high-speed internet (75+ Mbps download / 10+ Mbps upload) and a dedicated workspace.
• Full attendance required for 3 weeks of mandatory onsite training in Madrid.

Culture & Benefits

• Culture of ownership, autonomy, and continuous growth.
• Clear career paths into specialization, leadership, or training tracks.
• Fast-paced environment within a mission-driven premium brand.
• Guaranteed hours and set schedules.