Certificate Change Administrator (Insurance)

TL;DR

Certificate Change Administrator (Insurance): Providing administrative support to Inforce teams by processing agent of record changes, duplicates, and replacements with an accent on accuracy, compliance, and customer service excellence. Focus on managing high volumes of documentation, meeting strict SLAs, and collaborating across departments in a fast-paced environment.

Location: Must be based in Toronto, Canada (Hybrid/Remote role).

Salary: $40,000 - $50,000

Company

hirify.global is a financial services organization committed to providing insurance solutions and fostering an inclusive, diverse work environment.

What you will do

• Manage and update relevant data in administration systems including NB+U, Vantage, and CRM.
• Process change requests such as Agent of Record changes, duplicates, and replacements.
• Respond to urgent customer or agent inquiries within established parameters.
• Achieve or exceed established Service Level Agreements (SLAs) while identifying process improvements.
• Communicate with certificate holders to clarify requests and provide status updates.
• Assist team members during peak periods, absences, or vacations.

Requirements

• Must be based in Toronto, Canada or surrounding area.
• 2-4 years of experience in insurance administration or customer service.
• Proficiency in MS Office and experience with administrative software.
• Ability to work rotating shifts between 8:00 am and 6:00 pm.
• Commitment to completing LOMA courses.
• Strong organizational skills and ability to manage high volumes of documentation.

Nice to have

• Post-secondary education.
• Bilingual skills in Spanish or French.
• Prior knowledge of insurance products and regulatory requirements.

Culture & Benefits

• Full benefits package and pension with company match.
• Work from home opportunities with equipment provided.
• Full-time schedule with weekends off.
• Opportunities for career growth and continuous learning.
• Diverse and inclusive working environment.