Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Managing a portfolio of French clients to drive platform adoption and maximize measurable value with an accent on strategic account management and churn mitigation. Focus on building trusted partnerships with CFOs, identifying expansion opportunities, and relaying actionable feedback to Product teams.

Location: Hybrid in Paris, France

Company

hirify.global is an AI-powered spend management and procurement platform that transforms how companies handle spending, procurement, and accounting automation.

What you will do

• Build and manage strategic partnerships with Finance Managers and CFOs across the French market.
• Proactively advise clients on platform optimization to ensure deep adoption and measurable value.
• Monitor account health to mitigate churn risk and maintain high NPS.
• Identify upsell and expansion opportunities in collaboration with the Sales team.
• Act as the voice of the customer by providing structured feedback to Product and Marketing teams.

Requirements

• French: Native level required.
• English: Professional working proficiency.
• 3+ years of experience in a customer-facing role (CSM, Account Management, or Financial Advisory).
• Consultative mindset with a focus on adding value and anticipating client needs.
• Analytical thinking to use data for spotting risks and opportunities.
• Must be based in or able to work in a hybrid setup in Paris.

Nice to have

• Background in Finance, Accounting, Fintech, ERP, or SaaS.
• Experience managing mid-market portfolios (100-1,000 employees).
• Familiarity with Gainsight, Salesforce, or similar CS platforms.

Culture & Benefits

• Flexible on-site policy (4 days remote per month, 3 full weeks remote per year).
• 60% funded lunches via Swile Card.
• Alan Premium health insurance and Gymlib pass.
• Mental health support through Moka.care.
• Latest Apple equipment and office snacks.