Customer Success Manager (Scale Team)

TL;DR

Customer Success Manager (Scale Team): Managing a high-volume portfolio of IT clients with an accent on structured, playbook-driven account management and renewal processes. Focus on driving product adoption, identifying growth opportunities, and ensuring high retention rates through data-driven prioritization and consistent SLA adherence.

Location: Must be based in Tel Aviv and able to work from the office 3 days per week.

Company

hirify.global is an AI-powered IT management platform providing RMM, helpdesk, and ticketing solutions to over 12,000 companies worldwide.

What you will do

• Manage a high-volume portfolio of customers using a structured, task-driven operating model.
• Execute end-to-end renewal processes, including health checks and proactive outreach.
• Drive product adoption and identify expansion opportunities within your book of business.
• Analyze account data and portfolio trends to prioritize tasks by risk and growth potential.
• Educate clients on platform best practices through demos and value-driven conversations.
• Maintain accurate account records and sentiment tracking in Salesforce.

Requirements

• 3+ years of experience in a technical, customer-facing role managing high-volume portfolios.
• Must be based in Tel Aviv and available for 3 days/week in-office.
• Proven track record of achieving commercial results, including renewals and growth.
• Experience working with CRM systems like Salesforce to manage automated task queues.
• Understanding of IT infrastructures (Networks and Operating Systems) or strong aptitude to learn.
• Ability to explain complex technology simply and manage shifting priorities in a fast-paced environment.

Culture & Benefits

• Work in a transparent, supportive, and innovative environment.
• Opportunity to contribute to a mission-driven team focused on operational efficiency.
• Access to resources and autonomy to thrive in a dynamic tech setting.