Independent Member Advocate

TL;DR

Independent Member Advocate (Customer Support): Providing concierge-level support for health insurance and employee benefits with an accent on resolving claims, billing issues, and educating members on plan resources. Focus on delivering high-quality service through phone and email interactions while maintaining strong relationships with clients and healthcare providers.

Location: Hybrid role based in Medfield, MA

Salary: $28–$32 per hour

Company

hirify.global is a people-focused organization providing comprehensive employee benefits, insurance solutions, and technology-based advisory services to over 100,000 employers.

What you will do

• Serve as the primary point of contact for client employees via phone and email to address benefit inquiries.
• Advocate for members by resolving claims, billing issues, and eligibility problems with insurance carriers and providers.
• Educate members on healthcare plans, self-help resources, and ancillary benefits like FSA and COBRA.
• Troubleshoot technical issues including online portal access and debit card declines.
• Collaborate with internal departments to correct eligibility or claims errors for a seamless member experience.
• Maintain accurate documentation of all interactions and meet performance metrics for call handling and CSAT scores.

Requirements

• High school diploma or equivalent.
• Must be able to work in a hybrid capacity in Medfield, MA.
• 6 months to 2 years of customer service experience, preferably in group benefits.
• Strong communication and interpersonal skills with a professional demeanor.
• Proficiency in Microsoft Office suite including Outlook, Word, Excel, and PowerPoint.
• Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.

Culture & Benefits

• Comprehensive health, wellbeing, and retirement financial benefits.
• Paid time off and overtime pay for non-exempt employees.
• Robust learning and development programs.
• Reimbursement for job-related expenses.
• Inclusive culture that celebrates diversity and equity.