Premium Solutions Manager

TL;DR

Premium Solutions Manager (B2B SaaS): Deliver high-touch operational execution for premium investment banking and advisory clients, from onboarding through deal close, with an accent on risk identification, root-cause investigation, and flawless data room workflow coordination. Focus on guiding critical project phases, managing permissions and migrations, and coordinating cross-functional teams to resolve client-critical issues quickly.

Location: Tokyo, Japan (Hybrid)

Company

hirify.global is a global B2B SaaS product company providing secure business collaboration and data room solutions for high-stakes transactions.

What you will do

• Enable premium B2B clients to execute projects successfully through high-touch operational execution, product guidance, and workflow coordination.
• Guide clients during onboarding, project launch, migrations, and other critical phases; run regular check-ins to surface early warning signs.
• Proactively identify risks, errors, and friction points using AI-assisted and conventional tools before they become client-reported issues.
• Investigate client issues, identify root causes, and resolve hands-on or propose practical workarounds.
• Perform data room operations (e.g., user invitations, permissions, redaction, translation, migrations, exports, Q&A configuration) directly or via Professional Services coordination.
• Coordinate with Sales, Product, Customer Support, Legal, Security, Professional Services, and Operations; maintain accurate documentation of requests, actions, decisions, escalations, and follow-ups.

Requirements

• 2+ years of experience in Solutions Manager, Account Manager, Technical Account Manager, Sales Engineer, or Customer Support/Success roles (ideally with high-stakes or deadline-driven B2B clients).
• Native-level Japanese proficiency; ideally business-level English proficiency.
• Comfort working in fast-paced, high-pressure environments where deadlines are measured in hours, not weeks.
• Clear, confident communication skills to explain complex technical issues simply in writing and live conversations.
• Strong analytical and problem-solving skills with a focus on root causes and actionable solutions.
• Strong organization and proactive self-starter mindset, able to manage multiple concurrent priorities.

Culture & Benefits

• Hybrid flexibility to shape the workday.
• Home workplace budget, co-working expense coverage, and an individual IT budget for extra equipment.
• Access to hirify.global Academy and support for external learning and development.
• Top-tier tech and AI-powered tools.
• Tailored wellness package, funding for sports competitions, and paid health-related time-off.
• 15 business days of annual leave and budget for team gatherings in global locations.