IT Operations Support Lead

Location: Singapore office, five days a week

Company

Airwallex is an AI-native financial operating system providing global payments infrastructure and financial products for businesses.

What you will do

• Own IT site operations, reliability, and the employee technology experience for the Singapore office.
• Provide escalated regional support across Southeast Asia, including Malaysia, Vietnam, and Indonesia, in partnership with the global IT team.
• Deliver hands-on technical support across macOS, Windows, hardware, networking, and SaaS applications such as Google Workspace, Okta, Confluence, Jira, and Zoom.
• Lead onboarding and offboarding, meeting room and events support, executive and VIP support, vendor management, procurement, inventory, and office technology projects.
• Partner with Workplace, Information Security, People Operations, Facilities, and Real Estate teams.
• Improve IT Operations through documentation, AI-enabled workflows, and process improvements based on team feedback.

Requirements

• Ability to work from the Singapore office five days a week.
• Experience leading IT site operations or acting as the primary IT owner for a regional or remote office.
• Strong troubleshooting skills across hardware and software in macOS and Windows environments.
• Intermediate networking troubleshooting skills, including Wi-Fi, DNS, and office network issues.
• Experience administering Google Workspace, Okta, Confluence, Jira, and Zoom.
• Experience with on-site and remote technical support, office technology, vendor management, procurement, inventory, and technical leadership.

Nice to have

• Experience in financial services, fintech, or payments.

Culture & Benefits

• Work in a high-growth, multinational technology company across multiple countries and time zones.
• Collaborate in person and occasionally flex working hours to support regional and global teams.
• Operate autonomously with ownership, sound judgment, and comfort with ambiguity.
• Work closely with cross-functional teams on office operations and technology initiatives.