10 дней назад
Senior Technical Support Engineer (Network Security)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Technical Support Engineer (Network Security): Providing advanced post-sales technical support for complex customer security infrastructures with an accent on network troubleshooting, root cause analysis, and customer advocacy. Focus on reproducing product defects, debugging multi-vendor environments, planning upgrades, and collaborating with engineering and quality assurance teams.
Location: Singapore, Singapore; full-time office work is expected, with flexibility when needed. Travel to customer sites may be required for critical situations.
Company
A cybersecurity company focused on protecting digital infrastructure through secure products, customer support, and continuous innovation.
What you will do
- Provide advanced technical assistance and tailored solutions to top-tier customers.
- Own support cases from initiation through resolution, including troubleshooting documentation, updates, and closure summaries.
- Manage critical and complex multi-vendor cases while coordinating with internal teams and customer stakeholders.
- Perform fault isolation, root cause analysis, configuration support, and post-sales technical troubleshooting.
- Reproduce product defects using network simulation, lab automation, performance testing, and validation tools.
- File engineering bug reports, develop test plans and best practices, and support release reviews and upgrade planning.
Requirements
- Minimum 7 years of network security experience.
- Expertise in TCP/IP, LAN/WAN, routing and switching, BGP, OSPF, EIGRP, branch and data center architectures.
- Advanced understanding of packet flow across multiple OSI layers and experience debugging complex networks with mixed media and protocols.
- Extensive experience troubleshooting remote access VPN solutions, including IPsec, PKI, and SSL technologies.
- Knowledge of TCP, UDP, SNMP, IPv6, VLSM, CIDR, NAT, LDAP, TACACS+, and RADIUS.
- Proficiency with Wireshark and GNS3, strong technical communication, executive stakeholder engagement, and rigorous case management.
Culture & Benefits
- Collaboration, execution, integrity, inclusion, and innovation are emphasized.
- Most teams work from the office full time to support real-time problem-solving and close collaboration.
- Reasonable accommodations are available for qualified individuals with disabilities or special needs.
- Diverse teams and equal employment opportunity are emphasized.
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