Monitoring Support

Location: Singapore; 24x7 rotating shifts with twelve-hour duties

Company

hirify.global delivers enterprise technology, software, managed infrastructure, application modernization, and industry-specific solutions for global enterprises and public sector organizations.

What you will do

• Monitor systems and batch job processing for a mission-critical system.
• Perform first-level problem determination and resolution, escalating issues and critical alerts on time.
• Assist system and application support engineers with system and batch job recovery.
• Set up and maintain monitoring maintenance policies to stop and resume monitoring and alerts during maintenance.
• Improve system and batch monitoring and alerting with support engineers.
• Participate in daily operations meetings, prepare health check reports, and coordinate change communications with the Change Manager.

Requirements

• Analytical mindset with the ability to understand business and functional concepts.
• Proactive, self-driven, and able to work under pressure with a strong sense of urgency.
• Ability to work independently and collaboratively within a team.
• Comfort interacting with internal and external stakeholders.
• Availability for 24x7 rotating shift support with twelve-hour duties, including extended support when required.
• Ability to follow established standard operating procedures.

Nice to have

• Experience working with a ticketing system.
• Experience with monitoring tools and writing scripts for automation.
• SQL knowledge and ability to construct basic SQL queries.

Culture & Benefits

• Training and mentorship on standard operating procedures, IT service management, and monitoring and investigation tools.
• In-person collaboration with flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive work environment focused on strong connections and community.