Account Representative (IT Distribution)

TL;DR

Account Representative (IT Distribution): Managing a portfolio of reseller and vendor partners to drive revenue growth and deliver high-quality customer service with an accent on outbound sales and account growth. Focus on identifying cross-sell and upsell opportunities, achieving margin targets, and optimizing the partner ecosystem.

Location: Hybrid (Auckland, New Zealand)

Company

Leading technology company for the global information technology ecosystem, providing an AI-powered digital platform and wide-ranging tech services to B2B experts.

What you will do

• Manage and grow a portfolio of reseller customer accounts.
• Achieve monthly revenue, gross margin, and sales activity targets.
• Conduct proactive outbound sales calls and handle inbound customer enquiries and quotations.
• Identify cross-sell and upsell opportunities across the product portfolio.
• Build and maintain strong relationships with customers, vendors, and internal stakeholders.
• Gather and share market intelligence and competitive insights.

Requirements

• Previous experience in sales, telesales, account management, or customer service.
• Proven ability to meet or exceed sales targets and KPIs.
• Strong communication, relationship-building, and telephone sales skills.
• High attention to detail and strong organisational skills.
• Customer-focused mindset with a commitment to service excellence.
• Experience in the technology, IT, or distribution industry is advantageous.

Culture & Benefits

• Hybrid working environment.
• Genuine career progression opportunities on national and international levels.
• Access to LinkedIn Learning and a wide array of professional training courses.
• Competitive remuneration package and a generous benefits scheme.
• Staff purchase policy.
• Collaborative team culture that encourages challenging the status quo.