Customer Service Analyst (Data Analytics)

TL;DR

Customer Service Analyst (Data Analytics): Analyzing retail measurement data and delivering actionable insights to CPG business partners with an accent on data storytelling and client support. Focus on managing projects independently, developing mastery of proprietary analytical tools, and simplifying complex data into strategic narratives for industry leaders.

Location: Taipei, Taiwan

Company

hirify.global is the world’s leading consumer intelligence company, providing a comprehensive understanding of consumer buying behavior and pathways to growth through advanced analytics.

What you will do

• Extract and analyze retail measurement data to deliver insights to clients and internal teams.
• Create reports and templates while managing projects independently.
• Provide support to clients through ad-hoc data requests, training, and analysis.
• Assist in the preparation of client deliverables and answer business-critical questions.
• Develop mastery of proprietary analytical tools and metrics to solve client challenges.
• Simplify complex data into compelling stories for industry leaders to set strategy.

Requirements

• Strong analytical mindset with an inquisitive approach to data.
• Ability to work independently and manage multiple projects.
• Proactive team player with a focus on innovation and client success.
• Excellent communication skills for presenting data-driven insights.

Culture & Benefits

• Flexible working environment.
• Access to LinkedIn Learning for professional development.
• Employee-Assistance-Program (EAP) for personal support.
• Volunteer time off opportunities.