Customer Service Administrative Assistant

TL;DR

Customer Service Administrative Assistant: Providing administrative support and managing customer service operations with an accent on process improvement and data analysis. Focus on handling high-volume communications, managing project data, and ensuring operational efficiency within a fast-paced environment.

Location: Must be based in Dallas, Texas

Salary: $23 - $26 per hour

Company

hirify.global is a leading provider of information technology and workforce solutions with a broad presence across the U.S. and Canada.

What you will do

• Manage assigned projects and prioritize workload to meet deadlines.
• Support cross-functional teams to maximize program and process efficiency.
• Handle high-volume, high-stress customer conversations daily.
• Utilize internal systems for work scheduling, reporting, and ticket management.
• Translate complex issues into clear concepts for internal and external stakeholders.

Requirements

• Must be located in or near Dallas, Texas
• 1-2 years of experience in performance management or data analysis.
• Proficiency in Microsoft Office suite including Excel, Word, and PowerPoint.
• Strong verbal and written communication skills for high-stress environments.
• Ability to learn and master proprietary internal computer systems.

Nice to have

• Lean Six Sigma training
• Experience with SharePoint and Microsoft Access

Culture & Benefits

• Access to medical, dental, and vision insurance.
• 401K retirement plan contributions.
• Paid time off and sick leave benefits.
• Opportunity to work in a large, established professional services environment.