Technical Application Support Specialist (Fintech)

TL;DR

Technical Application Support Specialist (Fintech): Supporting the delivery and reliability of trade surveillance and market data technology with an accent on system monitoring and market data connectivity. Focus on resolving complex technical issues, managing exchange feed integrations, and ensuring continuous operational performance for global clients.

Location: Sydney, Australia. Must have Australian citizenship or permanent residency status. Hybrid (at least 2 days in-office).

Company

hirify.global is a global financial technology company providing trade surveillance and market data technology for clients across global markets.

What you will do

• Monitor systems for software errors, failures, and capacity issues to ensure continuous operational performance.
• Resolve complex market data and private data connectivity issues in coordination with clients and exchanges.
• Manage exchange feed integrations and lead projects to implement or upgrade trading systems.
• Partner with business analysts and internal teams to develop scalable solutions for reported issues.
• Engage directly with internal stakeholders and external clients to provide technical communication and resolution.

Requirements

• 4+ years of commercial experience in the trading technology industry.
• 2+ years supporting financial trading data (pre-trade, post-trade) or protocols such as FIX, OMnet, ITCH, or OUCH.
• Functional knowledge of brokerage or securities finance operations.
• Experience in trading application development support and incident management (ticket workflows).
• Full working rights in Australia: Australian citizenship or permanent residency status is required.
• Ability to work in a hybrid environment in Sydney (at least 2 days per week in-office).

Nice to have

• Experience with fixed income or OTC market structures.

Culture & Benefits

• Competitive rewards package supporting financial, physical, and emotional well-being.
• Structured job architecture and career framework for clear and fair growth opportunities.
• Inclusive workplace committed to diversity and reasonable accommodations.
• Hybrid work flexibility.