Senior Technical Support Specialist (Smart Grid)

TL;DR

Senior Technical Support Specialist (Smart Grid/IoT): Deploying and troubleshooting TUNet technology for utility distribution grids with an accent on embedded hardware, Linux back-ends, and IP networks. Focus on solving complex technical problems, upgrading software on customer systems, and collaborating between Field Operations and Product Development.

Location: Hybrid (Burnaby, BC office)

Company

hirify.global is a technology company providing smart grid solutions to modernize distribution grids using data from connected devices and networks.

What you will do

• Troubleshoot problems across TUNet technology, including embedded hardware, RF/IP networks, and Linux back-ends.
• Perform software upgrades and patching on customer systems.
• Configure and maintain billing exports.
• Review and prioritize open support cases and escalate them when necessary.
• Collaborate on the development of the technical knowledge base and online community documentation.
• Execute miscellaneous scripting tasks and participate in an after-hours support call rotation.

Requirements

• Diploma in information technology or higher.
• 2+ years of experience in a customer service or technical support role.
• Proficiency in Linux environments, including command line and Bash scripting.
• Working knowledge of IP networking (TCP/IP, FTP, SSH, firewalls).
• Experience with Virtual Machines (VMWare ESXi, HyperV).
• Understanding of Oracle SQL or similar RDBMS.

Nice to have

• Experience developing in-house automation tooling.
• Knowledge of Salesforce.com or other support ticket reporting systems.

Culture & Benefits

• Competitive salary with variable performance-based compensation.
• Comprehensive benefits package including medical, dental, and vision plans.
• Healthcare and dependent care flexible spending accounts.
• Generous paid time off.
• Entrepreneurial work environment focused on electrification and decarbonization.