Senior Partner Customer Success Manager (Fintech)

TL;DR

Senior Partner Customer Success Manager (Fintech): Leading the post-go-live experience for customers referred through strategic partners with an accent on account health, retention, and growth. Focus on building and scaling the operational infrastructure for partner-led customer success and advocating for partner-referred customer needs across the organization.

Location: Must be based in Toronto or Vancouver, Canada

Salary: $102,400 - $128,000 CAD annually (Base)

Company

hirify.global is an AI-powered platform for finance automation that streamlines global business operations for mid-market companies.

What you will do

• Lead the customer experience post-go-live for partner-referred accounts to ensure seamless transitions and value realization.
• Manage account health, resolve escalations, and collaborate with internal teams to drive retention and growth.
• Build, refine, and scale the operational infrastructure for partner-led customer success programs.
• Advocate for the specific use cases of partner-referred customers across the organization.
• Partner with internal teams to manage escalations and ensure consistent service delivery.
• Mentor team members and contribute to initiatives that strengthen the broader Customer Success organization.

Requirements

• 5+ years of experience in customer success or account management, preferably in Fintech.
• 3 years of experience working within partner or alliances ecosystems.
• Proven track record of growing accounts and driving retention.
• Ability to network with senior internal and external stakeholders including C-level executives.
• Strong organizational, communication, and interpersonal skills.
• Experience with AI tools or processes to improve customer outcomes.

Nice to have

• Experience with ERP systems, accounts payable, Gainsight, Zendesk, Salesforce, or Jira.
• Previous Project Management experience.

Culture & Benefits

• Hybrid working model with office presence required in designated locations.
• Competitive salary and stock options.
• Matching 401K and extended health benefits including life insurance and LTD.
• Maternity, Paternity, and Fertility Treatment benefits.
• 15 days of PTO and phone/internet allowance.
• Collaborative culture with regular company-wide social events and ERG groups.