IT Support Specialist II

TL;DR

IT Support Specialist II (IT Support): Providing first-level technical support for business, customer-facing, and end-user systems with an accent on hardware/software troubleshooting, POS maintenance, and incident resolution. Focus on ensuring system availability, documenting technical tasks, and delivering high-quality service in a hospitality and gaming environment.

Location: Must be based in South Lake Tahoe, NV, United States (On-site)

Company

hirify.global is a leading hospitality and gaming corporation dedicated to creating extraordinary guest experiences through excellence and service.

What you will do

• Respond to and prioritize technology-related incidents and service requests for end-users and customers.
• Provide in-person and remote support for hardware and software across various platforms.
• Perform root cause analysis and escalate complex technical issues to senior staff or vendors.
• Maintain property technical assets including PCs, laptops, kiosks, and Point of Interaction POS devices.
• Document all daily activities, incidents, and changes within the Service Management System.
• Participate in vulnerability remediation and technology-related projects as required.

Requirements

• Must be able to work on-site in South Lake Tahoe, NV.
• Proven experience in first-level IT support and troubleshooting.
• Ability to maintain confidentiality and adhere to Information Security Policies.
• Strong communication skills for interacting with end-users and business partners.
• Ability to perform physical tasks such as equipment maintenance and special event set-ups.
• Must successfully complete a pre-employment background check.

Culture & Benefits

• Opportunity to work in a world-class hospitality and gaming resort environment.
• Commitment to professional advancement and personal recognition.
• Focus on family-style service, teamwork, and genuine relationships.
• Access to resort amenities and a supportive, inclusive work culture.