обновлено 3 дня назад
Integration Engineer (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Integration Engineer (AI) (APIs, real-time streaming): Building code examples, proof-of-concept integrations, and partner tools for integrating CXone with AI and software partner solutions with an accent on REST APIs, authentication, and real-time communication. Focus on troubleshooting integration failures, defining root causes, and translating partner feedback into technical guidance and product requirements.
Location: USA - Remote
Company
provides AI, cloud, and digital customer experience platforms used by global businesses, including the CXone contact center platform.
What you will do
- Document integration patterns and provide technical guidance to partners with different levels of expertise.
- Build sample applications, code examples, proof-of-concept integrations, and internal onboarding tools.
- Troubleshoot API, authentication, network, and other partner integration issues hands-on.
- Translate partner feedback into clear problem statements for Product and Engineering teams.
- Maintain integration examples and help partners evaluate and implement CXone integrations.
Requirements
- Bachelor’s or master’s degree in Computer Science or a related field, or equivalent practical experience.
- 3+ years of professional software development experience.
- Strong proficiency in JavaScript/TypeScript, Python, Java, or C#/.NET.
- Experience building RESTful API integrations with authentication, error handling, and third-party platforms.
- Solid understanding of HTTP, WebSocket, JSON, and OAuth, with strong debugging and root-cause analysis skills.
- Ability to explain technical concepts clearly and collaborate with external partners, customers, and developer communities.
hirify.global-to-have"> to have
- Contact center technologies such as ACD, IVR, CTI, telephony, or screen pop.
- SIP, VoIP, RTP, signaling flows, WebRTC, or other real-time communication technologies.
- SaaS integrations with Salesforce, ServiceNow, or other CRM systems.
- AI/ML integration patterns such as agent assist, real-time transcription, or RAG.
- AWS, CI/CD, Docker, SQL, or NoSQL experience.
Culture & Benefits
- Join the DEVone engineering group within CXone.
- Work directly with partners while combining hands-on coding and relationship building.
- Influence platform direction by bringing partner feedback to product teams.
- Develop expertise in contact center technology, real-time streaming, and AI integration.
- Work on varied technical challenges where communication and problem-solving are central.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →