Client Benefits Intern

TL;DR

Client Benefits Intern: Supporting direct service teams in ensuring refugee clients access and maintain essential public benefits with an accent on case management and administrative support. Focus on assisting with benefit interviews, renewals, and advocating for client needs within local government systems.

Location: Must be based in Charlottesville, VA, USA

Company

A leading international humanitarian organization providing emergency relief, protection, and resettlement services to refugees and victims of conflict.

What you will do

• Assist the Client Benefits Specialist in maintaining clients’ public benefits such as SNAP, TANF, and Medicaid.
• Liaise with local government departments to ensure continuity of benefits for clients.
• Contact clients to provide reminders for interviews, renewals, and appointments.
• Document and file social services notices and communications.
• Advocate for client needs with program staff and local government agencies.
• Compile and edit local resource sheets and benefits manuals.

Requirements

• Must be currently pursuing an undergraduate or graduate degree.
• Strong written and verbal communication skills.
• Excellent interpersonal skills with the ability to engage clients in a counseling role.
• Reliable, responsible, and professional demeanor.
• Ability to work in a fast-paced, dynamic environment.
• Comfortable working in a global, multicultural setting.

Culture & Benefits

• Gain hands-on experience in the refugee resettlement process and public policy in practice.
• Opportunity to support new community members at a critical point in their lives.
• Work within a professional humanitarian environment adhering to core values of integrity, service, and accountability.
• Note: This is an unpaid internship position.