Technical Support Engineer (Edge Cloud)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Technical Support Engineer (Edge Cloud): Handling customer and internal requests for Edge Cloud services with an accent on technical diagnostics, networking, and Linux environments. Focus on resolving complex technical incidents, analyzing issue patterns, and optimizing support capabilities.
Location: Poland (Remote, hybrid, or office options available depending on the role)
Company
is a global provider of infrastructure and software solutions for AI, cloud, network, and security, operating 210+ edge locations and 50+ cloud regions.
What you will do
- Manage customer and internal user requests via chat, email, and phone in English.
- Provide expert consultations regarding Edge Cloud products and services.
- Perform technical diagnostics and gather incident data to resolve issues or escalate them to higher levels.
- Solve complex technical problems while minimizing the impact on customer business operations.
- Analyze technical issue patterns and suggest improvements to prevent recurrences.
- Share knowledge and expertise with the team to enhance overall support quality.
Requirements
- Location: Must be based in Poland
- English: B2 level or higher required
- 1+ year of experience in Technical Support.
- Strong networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute).
- Proficiency in Linux (Ubuntu or CentOS) and hardware/software diagnostics (log analysis).
- Hands-on experience with APIs and monitoring tools like Grafana.
Nice to have
- Experience with SQL.
- Knowledge of OpenStack or other open-source cloud infrastructure software.
- Familiarity with ITIL best practices for incident management.
Culture & Benefits
- Competitive salary and flexible working hours.
- Work from anywhere in the world for up to 45 days per year.
- Private medical insurance for employees and their families.
- Additional paid vacation and sick leave days.
- Allowance for birthdays and significant life events.
- Language classes and a modern office with free snacks and entertainment.
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