Technical Service Manager (Pet Food)

TL;DR

Technical Service Manager (Pet Food): Managing technical service and customer service level objectives for the pet food business with an accent on product trials, validations, and technical complaint resolution. Focus on aligning technical execution with customer needs and collaborating with R&D and QA teams to improve product offerings.

Location: Shanghai Zhangjiang or Shandong, China

Company

hirify.global is a global science-led company focused on nutrition, health, and beauty, aiming to bring progress to life through cutting-edge research and sustainability.

What you will do

• Lead technical service planning and execution aligned with customer needs and business goals.
• Coordinate and support product trials and validations at customer sites.
• Investigate and resolve technical complaints to ensure high customer satisfaction.
• Monitor market trends and share insights to improve product offerings.
• Collaborate with internal R&D, QA, and Marketing teams to ensure seamless technical support.
• Maintain strong relationships with equipment vendors to stay ahead of process innovations.

Requirements

• Master’s degree in Pet Food, Food Science, or a related field.
• 10+ years of technical experience in the pet food industry.
• Strong knowledge of product processing and application.
• Excellent communication and interpersonal skills.
• Ability to interpret data and provide actionable insights.

Culture & Benefits

• Unique career paths across health, nutrition, and beauty sectors.
• Opportunity to work in a science-led environment with cutting-edge research.
• Collaborative team culture with a focus on shared wins and support.
• Commitment to sustainability with an impact on millions of consumers daily.
• Growth opportunities within an industry leader to develop expertise and leadership.