Field Technical Service Engineer (Medical)

TL;DR

Field Technical Service Engineer (Medical): Providing end-to-end technical support for medical products across pre-sales, sales, and after-sales phases with an accent on on-site issue resolution and customer satisfaction. Focus on maintaining repair and sales KPIs while collaborating with regional sales teams to achieve annual targets.

Location: Onsite in Shanghai, China

Company

hirify.global is a global healthcare company dedicated to protecting and improving the health of people worldwide through innovation, efficiency, and sustainability.

What you will do

• Provide end-to-end technical support throughout the pre-sales, sales, and after-sales phases.
• Collaborate with the sales team to achieve annual regional sales targets.
• Respond promptly to customer inquiries and handle various service requests in the region.
• Resolve on-site technical issues efficiently to improve customer satisfaction.
• Meet department-assigned KPIs for repairs and sales.

Requirements

• Must be located in or able to work onsite in Shanghai, China.
• Experience in providing technical support for medical products.
• Ability to manage the full service lifecycle from pre-sales to after-sales.
• Strong focus on meeting technical and sales KPIs.

Culture & Benefits

• Opportunity to contribute to global healthcare improvement.
• Work environment based on values of expertise, innovation, efficiency, and sustainability.
• Corporate culture promoting trust, transparency, and appreciation.