Contact Center Representative II (Fintech)

TL;DR

Contact Center Representative II (Fintech): Providing comprehensive customer service and financial advice to existing and prospective clients with an accent on relationship deepening and product promotion. Focus on resolving complex customer inquiries, identifying cross-sell opportunities, and ensuring operational excellence within a high-volume banking environment.

Location: Must be based in Toronto, Ontario, Canada

Salary: $45,700–$61,000 CAD

Company

hirify.global is one of the world's leading global financial institutions and the fifth largest bank in North America, serving over 27 million customers.

What you will do

• Deliver exceptional customer service by managing inquiries, issues, and financial transactions promptly and effectively.
• Identify customer needs and provide tailored advice on banking products, services, and digital solutions.
• Promote the full suite of bank products and identify opportunities for cross-selling or referrals to internal partners.
• Ensure all transactions and documentation comply with bank policies, regulations, and the Code of Conduct.
• Collaborate with team members to share knowledge, support process improvements, and maintain a positive work environment.
• Escalate complex or high-risk issues to management while maintaining discretion and authority.

Requirements

• Must be based in Toronto, Ontario, Canada
• High School diploma or Undergraduate degree.
• Minimum of 1+ years of relevant customer service or financial experience.
• Strong communication skills and ability to provide detailed financial information.
• Ability to work in a team-oriented, regulated banking environment.
• Proficiency in identifying customer needs and resolving atypical problems.

Culture & Benefits

• Competitive base salary with opportunities for progression.
• Comprehensive health, well-being, and retirement savings programs.
• Access to online learning platforms and structured career development programs.
• Supportive team environment with regular performance and development coaching.
• Banking benefits, discounts, and paid time off.

Hiring process

• Review of applications followed by interviews for selected candidates.
• Communication of outcomes provided via email or phone.
• Accommodations available upon request throughout the interview process.