Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing the post-sale lifecycle for SMB and Mid-Market customers to drive product adoption and value realization with an accent on compensation intelligence and product expertise. Focus on handling high-volume inbound requests, managing customer tasks via Gainsight, and collaborating with product teams to improve the user experience.

Location: Hybrid (Manila Office)

Salary: ₱55,000 per month

Company

hirify.global is a pioneer of compensation intelligence, using AI-powered technology to help organizations make smarter pay decisions.

What you will do

• Support a high volume of SMB and Mid-Market customers from post-sale through renewal.
• Drive product adoption and ensure customers realize maximum value from hirify.global solutions.
• Act as a compensation and product expert, providing best practices to maintain customer loyalty.
• Manage inbound customer requests via email and Zoom calls.
• Utilize Gainsight to manage tasks and track customer success milestones.
• Collaborate with Product and Support teams to act as the voice of the customer.

Requirements

• Experience in Customer Success, Account Management, or Customer Support.
• Strong communication, negotiation, and de-escalation skills.
• Familiarity with CRM and Customer Success tools such as Salesforce and Gainsight.
• Must be based in the Philippines (Manila office hybrid model).
• Ability to maintain a stable broadband/fiber connection (min 100 Mbps) and MFA-capable device.

Culture & Benefits

• Hybrid work model providing flexibility between home and office.
• HMO coverage including one dependent.
• Paid Philippine regular holidays plus one additional Global Mental Health Day.
• 15 days of additional paid leave, credited upfront upon regularization.
• Fixed work schedule: Monday through Friday, 10 PM – 7 AM Manila time.
• Access to continued learning, development programs, and executive leadership exposure.