Personnel Assistant II (Identity Credentialing)

TL;DR

Personnel Assistant II (Identity Credentialing): Providing professional customer service and administrative support in a secure credentialing environment with an accent on identity verification and records management. Focus on ensuring compliance with security protocols, maintaining accurate electronic records, and delivering high-quality service in a regulated office setting.

Location: Annapolis, MD (Onsite)

Company

hirify.global is a professional services firm providing administrative and credentialing support solutions.

What you will do

• Verify customer identity and eligibility using authorized credentialing systems.
• Process credential requests, renewals, and updates while ensuring compliance with security procedures.
• Maintain accurate electronic records and documentation within enterprise systems.
• Operate and perform basic maintenance on credential production equipment including scanners and cameras.
• Provide professional customer support via telephone, email, and in-person interactions.
• Protect sensitive information in accordance with privacy and security requirements.

Requirements

• High school diploma or equivalent.
• Minimum one year of experience in customer service, administrative support, or human resources.
• Proficiency with Microsoft Office applications including Word, Excel, and Outlook.
• Experience using computerized information systems for data entry.
• Must successfully complete all required background screenings and maintain eligibility for access to secure systems.

Nice to have

• Experience in identity management or document verification.
• Background working in highly regulated or security-focused environments.
• Experience providing face-to-face support in high-volume office settings.
• Familiarity with enterprise database applications.