Customer Experience Specialist (German Bilingual)

TL;DR

Customer Experience Specialist (German Bilingual): Delivering high-quality service across multiple channels for a rapidly scaling DTC retail brand with an accent on empathy, product expertise, and customer loyalty. Focus on resolving complex issues, sharing actionable insights to improve service, and maintaining a human touch in a digital-first environment.

Location: Must be based in or near Warsaw, Poland. This is a hybrid role requiring in-office attendance as business needs dictate, with mandatory onsite training for the first 3 weeks.

Salary: 128,320 PLN annually (49.00 PLN/hour) plus performance bonuses up to 2,200 PLN monthly.

Company

hirify.global is a tech-driven, direct-to-consumer retail company focused on democratizing luxury by providing high-quality, sustainable essentials at transparent, low prices.

What you will do

• Manage end-to-end customer interactions across phone, chat, email, and social media.
• Resolve customer issues with empathy and professionalism to ensure high satisfaction.
• Act as a product expert to provide authentic guidance and support.
• Identify and report recurring patterns or insights to help improve overall service quality.
• Navigate internal tools efficiently while maintaining a personalized customer experience.

Requirements

• Bilingual proficiency in German and English (verbal and written).
• Minimum 4 years of customer service experience.
• Proven ability to build relationships and resolve issues effectively.
• Dedicated, quiet workspace with reliable high-speed internet (75+ Mbps download / 10+ Mbps upload).
• Full attendance required for 3 weeks of mandatory onsite training in Warsaw.

Culture & Benefits

• Culture of ownership, autonomy, and continuous growth.
• Clear career paths in specialization, leadership, and training.
• Fast-paced environment within a premium e-commerce brand.
• Performance-based bonuses and tenure-based salary increases.
• Impactful work shaping customer loyalty and sustainable retail.