Engineering Manager (Support & Stability)

TL;DR

Engineering Manager (Support & Stability): Leading a newly formed team responsible for the application's highest-risk domains with an accent on proactive stability, AI-driven automation, and systemic root-cause resolution. Focus on building measurement systems, managing engineering support triage, and fostering a high-performance culture through direct feedback and technical mentorship.

Location: Remote (US, Canada, UK, Australia)

Company

hirify.global is a SaaS company focused on delivering high-performance engineering solutions for e-commerce.

What you will do

• Lead the Support & Stability team in maintaining the application's most critical and high-risk domains.
• Develop measurement systems to track deployment frequency, failure patterns, and support ticket volume.
• Prioritize permanent root-cause fixes over individual ticket resolution to reduce systemic issues.
• Oversee first-line triage of engineering support tickets and ensure effective routing with full context.
• Drive AI adoption by integrating AI agents into domain maintenance and support workflows.
• Manage team performance through clear expectations, regular 1:1s, and hands-on technical guidance.

Requirements

• 3+ years of engineering management experience, specifically in platform reliability or critical-domain ownership.
• Proven track record of building proactive stability or support programs rather than reactive ticket handling.
• Experience using AI agents to improve team output and domain maintenance.
• Strong technical depth to review complex code and maintain credibility with the team.
• Ability to negotiate scope and ownership boundaries with other engineering teams.
• Must be based in the US, Canada, UK, or Australia.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401k retirement plan and equity participation.
• Flexible PTO, company holidays, and parental leave.
• Monthly wellness, home workstation, and phone/internet stipends.
• Annual performance bonus expected to be 10% of base salary.