AI Application Support Engineer (Azure)

TL;DR

AI Application Support Engineer (Azure): Providing L3 engineering support for a production GenAI Contact Center solution with an accent on diagnosing complex issues in code, AI behavior, and distributed integrations. Focus on maintaining service reliability, validating AI fixes, and managing production releases within a governed environment.

Location: Must be based in Ukraine (Remote/Hybrid)

Company

hirify.global is a global digital solutions company providing software development and consulting services.

What you will do

• Provide L3 production support for a GenAI Contact Center solution, ensuring stability and security.
• Investigate and resolve complex incidents across backend services, APIs, and Azure-hosted components.
• Troubleshoot AI-specific issues including prompt behavior, RAG flows, hallucinations, and guardrails.
• Collaborate with AI developers to validate and deploy permanent fixes for application defects.
• Improve system observability using tools like New Relic and Azure Monitor.
• Manage incident documentation, including RCAs, runbooks, and stakeholder updates.

Requirements

• Must be based in Ukraine.
• Strong experience with Microsoft Azure (Azure AI Foundry, OpenAI, Container Apps).
• Proficiency in at least one of Python, .NET, or Node.js.
• Practical understanding of GenAI/LLM production behavior and RAG architectures.
• Experience with observability tools (Azure Monitor, Application Insights, New Relic).
• Understanding of ITIL-aligned incident and release management processes.
• English: B2 proficiency required for technical documentation and stakeholder communication.

Culture & Benefits

• Opportunity to work on cutting-edge GenAI production solutions.
• Professional development and career growth within a large international company.
• Structured environment with clear incident and release governance.
• Collaborative team environment with exposure to complex enterprise systems.