Customer Service Representative (IT Support)

TL;DR

Customer Service Representative (IT Support): Providing technical assistance and problem-solving for customers via chat, email, and MS Teams with an accent on concierge-level care and technical troubleshooting. Focus on resolving user issues, managing escalations with back-office teams, and mastering platforms like Microsoft 365.

Location: Onsite in Hortolandia, São Paulo, Brazil

Company

hirify.global runs and reimagines mission-critical technology systems that drive advantage for the world’s leading businesses.

What you will do

• Act as the primary point of contact for customers, solving problems via chat, email, and MS Teams.
• Provide concierge-level support and interactive solutions to end-users.
• Collaborate with back-office teams to handle and resolve technical escalations.
• Master tools like Microsoft 365, particularly Excel, and various other platforms.
• Earn professional certifications including Google Cloud, Azure, and Microsoft.

Requirements

• Location: Must be based in Hortolandia, São Paulo, Brazil
• Language: Fluency in Portuguese is required
• Basic knowledge of Windows, Mac, or Linux operating systems.
• Strong troubleshooting and problem-solving skills.
• Customer support or help desk knowledge.
• Growth mindset and ability to adapt to customer needs.

Culture & Benefits

• Hybrid-friendly corporate culture focused on well-being and inclusivity.
• "Be Well" programs supporting financial, mental, physical, and social health.
• Extensive learning opportunities and access to industry certifications (Microsoft, Google, Amazon).
• Inclusive environment emphasizing belonging and shared success.
• Clear career progression paths from entry-level to senior technical roles.