Customer Service Representative (Healthcare)

TL;DR

Customer Service Representative (Healthcare): Managing patient billing inquiries and self-pay escalations within a hospital revenue operations environment with an accent on accurate documentation and professional resolution of complaints. Focus on navigating complex financial systems, setting up payment plans, and ensuring high levels of customer satisfaction in a remote setting.

Location: Remote (USA)

Salary: $19.21–$28.82 per hour

hirify.global

A mission-driven healthcare organization dedicated to providing compassionate, person-centered care across diverse communities.

What you will do

• Handle self-pay and insurance billing inquiries as part of the revenue cycle process.
• Assist patients with billing issue resolution and payment plan setup.
• Document customer interactions, complaints, and actions taken in internal systems.
• Track service trends and provide recommendations for issue resolution to supervisors.
• Escalate complex customer issues to the appropriate leadership level.
• Ensure timely follow-up and communication with all stakeholders.

Requirements

• High school diploma or Associate's degree in Accounting, Business, or a related field.
• At least one year of experience in revenue cycle functions, medical claims processing, or financial counseling.
• Previous service or call center experience.
• Strong verbal and written communication skills with attention to detail.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Ability to work independently in a remote, collaborative environment.

Culture & Benefits

• Commitment to an inclusive, diverse, and compassionate work environment.
• Equal Opportunity Employer honoring the dignity of every person.
• Opportunity to work in a mission-driven, values-based organization.
• Supportive team environment with shared leadership.